Terms and conditions
1. General
1.1
Unless otherwise agreed in a written agreement with ARAS, only the below mentioned terms of delivery and return conditions apply as conditions for all contracts and deliveries from ARAS, regardless of any conflicting or diverging conditions in the purchase order or acceptance given.
2. Offer / Order
2.1
Agreement between Buyer and Seller is considered to be concluded only when Seller has submitted order confirmation. Any objection against the contents of the order confirmation must be in writing and reach the Seller on the same day as the order confirmation is received by the Buyer.
2.2
Offers from ARAS without special acceptance deadline will lapse if agreed acceptance is not given in writing to ARAS within 14 days from the date of of the offer.
2.3
Cancellation or change of an order can only be done with Seller's written approval. Approval of cancellation or change may be conditional upon Buyer replacing the Seller's costs and losses on cancellation or change, but at least an amount equal to 15% of the agreed purchase price exclusive of VAT.
3. Prices
3.1
Unless otherwise explicitly agreed, the price is in stock, excl. VAT, delivery and taxes.
3.2
ARAS offers customers a discount or project discount to the current price list.
Any project discount presupposes that ARAS supply all products that the project contains, given that they are traded by ARAS Security A/S
3.3
All orders under DKK 500 are subject to an admin fee of DKK 125.
4. Payment
4.1
Payment terms are 14 days net cash from the invoice date.
4.2
If Buyer does not pay the purchase price in due time, Seller may add interest rate of 2% per commenced month from the due date.
4.3
In case of delayed payment the Seller is entitled to charge a fee of 150 DKK for each reminder to the Buyer.
4.4
Buyer is not entitled to withhold any portion of the purchase price as security for fulfilment of any counterclaims regarding other deliveries, and such detention will be considered as material breach of the agreement.
5. Risk and ownership
5.1
The delivery will remain property of the Seller until final payment is paid in full. Payment by check, bill or debt certificate is not considered as final payment until full redemption has taken place and the bank's possible objection date has expired.
5.2
The risk is transferred to the buyer on delivery of the goods. Unless otherwise stated in the order confirmation, delivery is deemed to have been made on delivery of the goods to an external carrier.
6. Delivery
6.1
Delivery times are stated approximate and are non-binding, unless otherwise expressly stated.
6.2
The seller is also entitled to postpone the approximate delivery time, if the exceedance is required by circumstances that the Seller does not control.
7. Support terms
7.1
ARAS Security provides free support to installers on all products purchased from us throughout the warranty period. When supporting NOX products, it is a requirement that the installer has completed our NOX course.
7.2
In case of doubt about the origin of the product (eg for card readers that can be purchased from other dealers), ARAS Security must be informed of the product's location and receive a requisition number. If, after support, it turns out that the product has not been purchased through us, you will receive an invoice for spent working time.
8. Special terms for software
8.1
The Buyer receives a license for the software. Detailed content of the user rights follows the special license terms that comes with the Software. The Buyer undertakes to follow these license terms without reservation.
8.2
The buyer only acquires a license (right of use) for all software (with associated content and documentation), as all proprietary rights, including copyright, trademark and other intellectual property rights, remains the Seller's.
8.3
Buyer may make necessary backup, but may not, in violation of Seller's copyrights, produce copies, make changes (including correcting) on the software or transfer it to third parties without the seller's written permission.
8.4
Seller can not be held liable for damage or loss in connection with delivered software. Seller assumes no liability in connection with the use of the supplied software.
8.5
Delivery is deemed to have occurred when the software is handed over to the Buyer on CD-ROM, other readable medium or via download. Once delivery has taken place, the risk is transferred to the Buyer.
9. Warranty
9.1
Seller does not guarantee that the products sold are flawless. Seller refers to any warranty from the manufacturer of the product. Any warranty and warranty period depends on the particular product type.
10. Duty of inspection
10.1
The buyer is obliged to make any necessary inspections within 7 days of delivery, to identify any missing goods, and to notify Seller within the same deadline.
11. Defects
11.1
Goods with shortcomings must be returned in original and undamaged packaging and properly wrapped. If the original packaging is damaged, it is the responsibility of the Buyer to ensure proper wrapping and packaging. If goods are damaged due to defecient packaging or wrapping, Buyer forfeits his right of objection. Prior to returning the item, the Buyer must contact the seller to receive a Return Merchandize Authorization number (RMA), which must be stated by the Buyer upon return of the item. Seller has the right to reject the returned goods if the RMA number is not stated on the item returned. Products especially imported by the Seller to the Buyer are not returned. Goods that are defective upon receipt (DOA: Dead On Arrival) are handled according to the manufacturer's guidelines.
11.2
Faults in a product due to natural wear, overload, inadequate operation, inadequate maintenance, accidents or other conditions for which the Buyer bears the responsibility or the risk, does not constitute errors.
11.3
The buyer will hold all transport and shipping costs in connection with the return of the goods to Seller.
12. General return policy
12.1
Return of stocked goods can only take place when purchased from ARAS, when they are in undamaged condition and in original unbroken packaging. At the time of return, the product must be in our stock and also must not be in an amount that is abnormally large in relation to our sales. Return orders worth less than 200 DKK are not credited. Return of goods more than 30 days from the delivery date can only be made after written agreement with ARAS.
12.2
When returning goods, always provide the following information:
• Account number
• Item number
• Amount
• Delivery note number or invoice number
• Reason for return (return, exchange or trial)
Items without the above information can only be returned by prior agreement and at a fee of at least 25% of the purchase price. In other cases, a return deduction is calculated according to the table below.
12.3
All shipping costs related to the return of goods are borne by the customer.
12.4
Return deduction is calculated on the basis of the table below.
As a basis for the calculation, the purchase price of the product excl. VAT at the time of the return is used, however maximum the value at the time of delivery.
| Return | Return deduction |
|---|---|
| 0-30 days from delivery date | 15% of the item's invoice price - however, minimum 150 DKK |
|
More than 30 days from delivery |
25% of invoice price |
12.5
Non-stocked specialty and import goods can not normally be returned. However, if a non-stocked item must be returned, this can only be done in accordance with prior written agreement with ARAS and is subject to acceptance by the supplier.
13. Responsibility
13.1
Seller is not liable for damage to property or movables that occurs while the goods are in the possession of the Buyer. In addition, Seller is liable for damage to property andmovables only if it is proved that the damage is due to defects or negligence committed by Seller or others for which he is responsible. Seller is also not liable for damages to products made by Buyer or on products in which they are included. Seller is not responsible for operating loss, loss of profits or other indirect loss. The seller's liability may not exceed DKK 100,000, - and Seller is only liable for 1 year from the transfer of the goods to the Buyer. Insofar as the seller has to be liable to third party liability, the buyer is obliged to keep the seller indemnified to the same extent as the seller's liability is limited under this provision.
13.2
Seller's liability for defects is limited to replacement. If it is not possible for Seller to make a replacement, Seller will send a credit note to the Buyer.
13.3
Claims for replacement of additional costs, operating costs and loss of profits or other losses due to the defective delivery can not be claimed against Seller.
13.4
In no case can the seller be held liable for loss or damage to data. Seller's liability for the loss that the Buyer may suffer as a result of delay may never exceed 10% of the value of the delayed part of the delivery.
14. Product liability
14.1
ARAS is only responsible for damage caused by the delivered item to other items and / or persons where it is documented that the damage is due to errors caused by continued or gross negligence on the part of ARAS. However, ARAS's liability for compensation for product liability can not exceed a claim of DKK 100,000. incl. interest and costs. However, ARAS is never responsible for indirect damages and losses, such as operating losses and loss of profits.
15. Neglect of Buyer
15.1
In the event that Buyer substantially fails to fulfill its obligations and does not act without undue delay, Seller is entitled to claim damages for any loss which the Seller may suffer as a consequence under Danish law. Compensation does not, however, include indirect losses.
16. Force majeure
16.1
Neither party is entitled to compensation or to terminate the agreement in case of failure to comply, if this is due to Force Majeure.
16.2
Force Majeure exists if a party or its subcontractors are prevented from complying with this agreement or related agreements as a result of war, civil war, insurgency, public restrictions, import or export bans, natural disasters and widespread labor disputes that could not be foreseen by the parties at the time of the conclusion of this agreement.
17. Law and jurisdiction
17.1
Any dispute between the parties derived from deliveries under these terms of sale and delivery shall be settled by the Maritime and Commercial Court at first instance and determined by Danish law.
18. Cookies
18.1
On our website, cookies are used to remember your settings, statistics, and personalization of content. This information is not shared with third parties. By continuing to use the website you approve the cookie policy.
19. Privacy policy
19.1
ARAS stores personal data in connection with newsletters, courses and orders. Personal data is only used for the aforementioned situations and is not shared with third parties. Personal data can be deleted at any time on demand.
